How do you authenticate the clothes and accessories you sell?
It is important that our community can trust that everything we sell is authentic. We also have a responsibility to ensure that everything we sell has a reliable provenance. We have in house authentication to check every item we sell and take our responsibility seriously. Why wouldn’t we?
Ultimately it is our credibility and reputation that is at stake.
How do you clean garments?
We know our sellers value their garments as much as the buyer will. We request that garments are cleaned before they are sent to us. We don’t expect perfection, just cleanliness. Clothes sometimes have a little wear and tear and maybe the odd mark - but we do not accept underarm stains.
Is there a limit to how old a garment can be?
No, we love vintage. We’re only as old as we feel, and the same goes for our clothes!
Do you sell items that have been repaired?
We believe that clothes, like us, should have as long and varied a life as possible. Occasionally there might be the odd bump, scrape or tear along the way, and we love to see a beautifully darned hole, or a carefully repaired hem because that shows how well loved a garment has been. We value the lifespan of our clothes and know that you do too. So we do not discriminate against clothes that have been mended. We celebrate the thoughtfully patched, and the lovingly fixed. Of course, we will highlight any repairs to you so you can choose if, like us, you consider a repair to be a badge of honour.
How do you encourage people to care for their clothes in order to keep them being worn longer/ eventually resell?
Our whole reason for starting Reluxe is to extend the life of our clothes. We see Reluxe as a tool within a whole system designed not only to resell clothes you know longer wear, but to incentivise you to value your clothes and look after them so they keep their value. See our Reluxe Care Guide for tips on Wardrobe Wellbeing.
We also understand that clothes need to fit well in order to be worn with confidence. We are keen to encourage our community to make use of tailoring services so that clothes are professionally altered if needed so that they can be kept in the best possible condition. We are particularly excited by services like The Seam which connect users to a local seamstress who can seamlessly tailor your clothes whilst ensuring the quality of the pieces remain intact.