All items purchased on site are final sale and non-refundable.
What to do if you your item is faulty:
If you have any issues you can email us on enquiries@reluxefashion.com, make sure to include your order number, name and details of the item(s).
If we do approve a refund, You, the customer, are responsible for the safe return of the product. Therefore you are liable for any mishandling of the product, damage or loss caused from receiving the product to it being delivered back to us. We strongly recommend that you take out adequate insurance to cover your parcel in the event of loss or damage and use a ‘signed for’ courier/ postal service that allows you to track the progress of your parcel.
Once we have received your item(s), the refund will be processed and we will send you an email to confirm the total amount that will be credited back to your original payment method - please note that this process can take up to ten working days.
Items returned from outside the UK may be subject to customs and duties. You, the customer, are responsible for covering these costs. Our team will be happy to try to help with this, please email if you require assistance.
Reluxe sells pieces on behalf of private individual sellers. This means that if you order this product, consumer protection laws do not apply to your order, and you will not have any legal or other right to cancel or return the product for a refund or exchange. If you have any questions before purchasing from our site, please email us on enquiries@reluxefashion.com
All items purchased in-store or at events are final sale and cannot be returned or exchanged. Please ensure you are satisfied with your purchase before completing the transaction.
Exceptions:
We encourage customers to inspect their items for defects or damages at the time of purchase. If an issue is found, please notify a staff member immediately. Proof of Purchase: For any exchange or store credit consideration due to defective items, the original receipt must be presented. By purchasing from our store, you acknowledge and agree to this No Returns Policy.
