Items purchased online can be returned, unworn and unused and with the Reluxe barcode label still attached, within 14 days.
Sale items and pieces bought using the 'Submit an offer' functionality are final sale and non-refundable. For hygiene reasons, we are unable to offer refunds on earrings, swimwear and lingerie. There are some rare items that are also non refundable.
Items purchased above £4000 are all final sale.
What to do if you need to return your purchase
1. Your item(s) must be returned in the same condition in which it was received and with the Reluxe barcode label attached.
2. If you have an account with us, log into your account and go to the ‘orders’ tab in your account details. Identify the item(s) that you would like to send back, as well as the reason for the return and whether you would like a refund or store credit. If you shopped via the guest checkout option you can email us on enquiries@reluxefashion.com, make sure to include your order number, name and the pieces you would like to return.
3. Once your return has been submitted you will receive an email from us with details of where to send your parcel. All returns are at the customer's own expense.
4. It is your responsibility to ensure that your parcel reaches us within the 14 day returns window. Returns received outside of this time frame may not be processed and you will be charged a shipping and admin fee if we have to send the item back to you.
5. You, the customer, are responsible for the safe return of the product. Therefore you are liable for any mishandling of the product, damage or loss caused from receiving the product to it being delivered back to us. We strongly recommend that you take out adequate insurance to cover your parcel in the event of loss or damage and use a ‘signed for’ courier/ postal service that allows you to track the progress of your parcel.
6. Once we have received your item(s), the refund will be processed and we will send you an email to confirm the total amount that will be credited back to your original payment method - please note that this process can take up to ten working days.
7. Items returned from outside the UK may be subject to customs and duties. You, the customer, are responsible for covering these costs. Our team will be happy to try to help with this, please email if you require assistance.
8. Reluxe sells pieces on behalf of private individual sellers. We have a limited number of rare or high value pieces that are not eligible to be returned. This is clearly indicated on the product description page for each of these pieces. This means that if you order this product, consumer protection laws do not apply to your order, and you will not have any legal or other right to cancel or return the product for a refund or exchange. Our team can help you arrange a viewing of these items before you purchase.
9. All items purchased in-store or at events are final sale and cannot be returned or exchanged. Please ensure you are satisfied with your purchase before completing the transaction.
Exceptions:
We encourage customers to inspect their items for defects or damages at the time of purchase. If an issue is found, please notify a staff member immediately. Proof of Purchase: For any exchange or store credit consideration due to defective items, the original receipt must be presented. By purchasing from our store, you acknowledge and agree to this No Returns Policy.
