How much does delivery cost?
Shipping costs vary and are visible at checkout.
Order value under £1000: £10
Order value from £1000 - £2500: £20
Order value from £2500 and up: £30
US Shipping is charged at $40.00.
EU and international shipping rates will be calculated at checkout.
If you are shopping from a region that doesn't allow you to checkout please do send an email to enquiries@reluxefashion.com and we will do our best to get the item shipped to you.
How long will it take to receive my order?
We aim to deliver most UK orders within 1-2 business days. Orders placed after 1pm on a Thursday may not be processed until the following Monday.
US, International and European orders will usually be delivered within 5 business days, depending on the state/country. Orders placed after 1pm GMT/BST on a Thursday may not be processed until the following Monday.
Some of our Reluxe Archive brand partners ship their products directly. This means that you may receive your order in more than one parcel and at different times. In addition, they use different shipping partners that may take a little longer to deliver your order.
What shipping method do you use?
To ensure you receive your Reluxe order in the best condition possible, we have partnered with UPS.
If you have a query relating to an order which has already been placed, please email enquiries@reluxefashion.com with your order number and/or tracking and we will revert with next steps as soon as possible.
Customs, Duty and Taxes
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the UK, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. Since Brexit we have become aware that taxes and duties within the EU have increased dramatically and so we do urge customers to look into the rules and regulations for your shipping destination before placing an order.
Additional Information
Please ensure that you double check your delivery address as we cannot accept responsibility for items that are delivered to the incorrect address. If you notice that you have made an error, please let us know as soon as possible by emailing enquiries@reluxefashion.com
